Confido is Estonia’s leading healthcare company, providing high-quality medical care and comprehensive health solutions—from prevention to rehabilitation. Confido’s mission is to help people live long and healthy lives. Today, Confido offers more than 2,500 different services to support its clients’ health throughout their lifetime. The company has repeatedly been recognized as one of Estonia’s most attractive employers. Rapid growth and the COVID-19 pandemic created the need for an efficient recruitment software solution to better support the company’s expansion.
Company Overview
- Company: Confido
- Industry: Healthcare
- Number of employees: 900+
- Teamdash applicant tracking system user since: 2022
The Challenge: Managing Recruitment at Scale
Would you believe that a company with over 900 employees manages its entire recruitment process with just one recruiter? Confido’s recruitment specialist, Kätrin Hanson, single-handedly handles a recruitment process where she needs to find top talent for a wide variety of positions throughout the year—sometimes running hiring campaigns that gather over 500+ candidates per position.
Previously, Kätrin relied on Microsoft Outlook and Excel to track candidates and fill positions on time.
However, as hiring volumes increased, this manual system became unmanageable:
- Qualified candidates could get lost in inbox clutter
- Candidates were left waiting for responses
- Communication with hiring managers was time-consuming
- Decision-making took too long
- It was time for a better solution.
Confido’s Recruitment Process
Confido’s normal recruitment process starts with a hiring request from a manager (who submits a job requisition). The recruiter then creates an initial job profile and job ad. Once the necessary edits and/or approvals are in place, the job ad is published and the open position is made public.
Confido’s hiring cycles typically last around just two weeks, though in some cases, they aim to make the hiring decision in just 7 days. The recruiter start engaging with candidates almost immediately—rather than waiting until the end of the process to review all applicants, the recruiter assesses and progresses qualified candidates as they apply. This means that early applicants have a higher chance of being selected.
The recruiter reviews applications, moves suitable candidates into the “Good Fit Based on CV” stage in their applicant tracking system, and then hands them over to the hiring manager for further evaluation and review. Candidates can apply both through job portals and Confido’s career page, which is built using Teamdash’s career site builder.
Confido hires for a wide variety of roles, ranging from customer service representatives to top-tier medical specialists. At the same time, they might be recruiting IT professionals while also searching for a gastroenterologist for example. This means that recruitment projects and candidate volumes vary significantly. At any given time, Confido might have dozens of recruitment projects running in parallel.
Kätrin is also responsible for managing recruitment for Confido’s subsidiaries, which means she might need to fill multiple different positions across various healthcare centers across the country. The volumes are high, positions vary greatly, and the need for new medical specialists is often urgent. Confido does not use external recruitment agencies, so they rely entirely on in-house resources.
Confido’s career page is built using Teamdash’s career site builder.
The Solution: Teamdash Recruitment Software
After evaluating multiple options, Confido chose Teamdash. The key benefits they saw above other service providers were:
- A truly user-friendly experience: The intuitive interface made adoption quick and easy, even for hiring managers with no prior experience using recruitment software.
- Localised language support: Teamdash offers local language support both in the platform and through customer service. Currently Teamdash offers English 🇬🇧, Estonian 🇪🇪, Latvian 🇱🇻 and Lithuanian 🇱🇹 languages within it’s product.
- Offered all necessary integrations: Teamdash is integrated with all major softwares and job portals + offers some specific job boards in the Baltic markets that other’s don’t have.
- Dedicated onboarding support: Teamdash helped migrate all their existing data, set up the system to their processes, and ensured a smooth transition.
“I frequently get approached by other recruitment software providers, but we’ve tailored Teamdash to our exact needs and are extremely happy with it.”
— Kätrin Hanson, Recruitment Specialist, Confido
Results & Wins: Hundreds of hours saved
1. Improved time to hire
Teamdash allows Kätrin to manage recruitment efficiently and at scale—without it, it would be impossible to handle Confido’s hiring volume alone. Teamdash allows her to save hundreds of hours on recruitment and fill open positions fast.
❌ Before Teamdash: Manual processes, high time investment per candidate; Candidates left waiting or overlooked.
✅ After Teamdash: All candidate data in one place, Faster screening and automated communication, No candidate left waiting unnecessarily
2. Improved Collaboration with Hiring Managers
Hiring managers now have a clear and structured workflow inside Teamdash.
❌ Before Teamdash: Feedback came through multiple channels, information was fragmented and incomplete.
✅ After Teamdash: All candidate data and communication is centralized, automated reminders and notifications for hiring managers, hiring managers only see relevant projects, saving their time.
Teamdash offers various tools to lower your time to hire. With score cards, automated reminders and interview scheduler; candidate information and communication all in one place, hiring managers give their feedback faster.
3. Enhanced Candidate Experience
With automated notifications, candidates are kept informed at every step.
❌ Before Teamdash: Manual communication via email; Some candidates never received responses
✅ After Teamdash: Automated status updates ensure every candidate gets a response.
Teamdash easily allows you to send automated notifications, status updates and reminders to candidates to increase candidate engagement.
4. Stronger Employer Brand
With Teamdash’s career page builder, Confido can quickly create professional job ads without needing external design support.
❌ Before Teamdash: Needed external help to create beautiful job ads & make career page updates.
✅ After Teamdash: Recruiters can create branded job listings themselves; Faster, more efficient recruitment marketing.
5. Data Security & GDPR Compliance in recruitment
Teamdash ensures that all candidate data is securely stored and complies with GDPR.
❌ Before Teamdash: Manual tracking of GDPR consent; Risk of compliance issues.
✅ After Teamdash: Automated consent requests & reminders; Peace of mind regarding data security.
Automatic GDPR compliance – Keep your candidate data safe and accessible.
“Recruitment doesn’t have to be complicated. Teamdash takes care of so much for the HR team. Every candidate stays informed, and data security is never a concern.”
— Kätrin Hanson, Recruitment Specialist, Confido
6. Faster Hiring & Better Results
With clear project tracking and real-time updates, recruitment has become faster and more effective.
❌ Before Teamdash: Time-consuming manual tasks; Delays in decision-making
✅ After Teamdash: Automated workflows & communication; Faster hiring decisions = happier candidates & hiring managers
“Without Teamdash, there’s no way one person could handle this volume of hiring.”
— Kätrin Hanson, Recruitment Specialist, Confido
Conclusion
Confido is a great example of how a good modern recruitment software can significantly reduce manual work, enhance candidate experience, and enable fast, efficient hiring decisions. Even a small recruitment team can manage large-scale hiring projects while maintaining a high quality in their recruitment processes.
Teamdash is the leading recruitment software in the Baltics, trusted by top companies across all of Europe—including Circle K, DPD, LHV Bank, Tele2, Elering, Lindström, A. Le Coq and many more.
Interested to see how Teamdash can help you achieve similar results?
